Job Opening: Call Center Operator/Receptionist

The Public Defender for the 11th Judicial Circuit of Florida seeks a call center operator/receptionist for a fast-paced, client-centered office.

The Public Defender is an elected official who has a constitutional duty to provide legal representation to persons in jeopardy of losing their life or liberty who cannot afford to hire a private attorney. Our office employs nearly 200 lawyers plus investigators, mitigation specialists, secretaries, and paralegals to assist with the more than 65,000 cases we handle each year. We recruit locally and nationally with just one goal in mind: To put together a diverse team of outstanding men and women from all racial and ethnic backgrounds who are able to provide high quality representation to our clients.

Job Description

The call center operator/receptionist serves as primary intake point for witnesses, clients, court reporters, interpreters, private attorneys, police officers, and the public. Job may include providing assistance and directing visitors to the appropriate staff member or to outside agencies, answering and routing incoming communications from visitors and/or callers, handling a high volume of calls, staffing phone lines designated for the exclusive use of clients who are housed in correctional facilities and providing basic information.

Requirements and Qualifications

High school diploma or GED
Minimum of two years experience
Proficiency in MS Word and data entry
Excellent verbal, written, computer, communication and interpersonal skills
English/Spanish preferred

Salary and Benefits

Starting salary is $33,280
Health insurance
Annual leave – 15 days per year
Sick leave - 12 days per year
Paid holidays – 13 days per year
$25,000 life insurance policy - paid by the State of Florida
Optional employee-paid supplement insurance plans available (additional life insurance, vision, dental, cancer, hospitalization, and disability)
State retirement benefits - vesting after 8 years in a pension plan or after 1 year for the investment plan
Deferred compensation – option of saving a portion of monthly salary in a tax-sheltered account
Free tuition for college courses on a space-available basis.

How to Apply

Complete an Application for Employment and submit your resume and writing sample, all in PDF format, to jobs@pdmiami.com.

Failure to provide the required documentation information may result in the rejection of your application.

Due to the high volume of applications received, no telephone or email inquiries please.

How your Application will be Evaluated

Your submitted application package will be reviewed to determine compliance with application requirements, level of position-relevant work experience, education and training.

After that review, you may be required to participate in a selection interview.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Applicants will be considered irrespective of race, color, sex, religion, age, national origin, veteran status, disability, sexual orientation, gender identity or expression, marital status or political affiliation.

Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or the People First Service Center (1-877-562-7287). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

Veterans are encouraged to apply.